The device was not returned, however, the device was evaluated onsite by the field service engineer (fse) and found no malfunctions aside from the allegation reported in b5.The fse replaced the gray connectors and tested the device.Should additional relevant information become available, a supplemental report will be submitted.
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Correction to g2: company representative was mistakenly selected and should be replaced with health professional.This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, the root cause could not be determined.It is likely the user applied stress to the gray connector toward the loosening direction, the stress accumulated, and the center part on the connector came off.The event can be detected and prevented by handling the device in accordance with the following instructions for use (ifu): "chapter 3 inspection before use 3.3 inspecting the connectors.Check the following for each connector.The connector should be fixed firmly.The o-rings should be free of abnormalities such as cracks, tears, or dents.If any irregularity is found, do not use the equipment and contact olympus.Warning: do not use the equipment if any connector seems to be damaged or defective.Using the equipment when an irregularity has been detected may interfere with reprocessing.Furthermore, fluid leakage may damage peripheral devices or facilities near the equipment." olympus will continue to monitor field performance for this device.
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