Summary of investigation: there are no previous complaints of this code-batch of which we manufactured and distributed in the market 2,772 units.There are no units in our stock.We have received an open box labelled with the code-batch c3090042-123292 (optilene 2/0 (3) 75cm hr26) that contains 36 unopened race-packs of the code-batch 3090170-123291 (optilene 1 (4) 75cm hr48).Upon internal investigation, it has been determined that this mix-up took place in manufacturing area when conditioning the product.Both products were packed one after the other the same day in manufacturing line.We assume that the operation of clean line was not performed correctly and one box that contains optilene code 3090170 was labelled as optilene code c3090042.As no other customer complaints have been received concerning this issue for this reference-batch, it has been determined that the mix-up was the one informed by the customer, assuming an isolated box.The personnel involved have been informed of this incidence.Batch manufacturing record: reviewed the batch manufacturing record, this product had a normal process and the results during the process fulfill usp/european pharmacopoeia and b.Braun surgical requirements.Conclusion root cause analysis: the most likely root cause determined is that the clean line operation between the two manufacturing orders during the product conditioning in the manufacturing line was not performed correctly.Final conclusion: taking into account that the product box received does not fulfil b.Braun surgical specifications, we conclude that the complaint is confirmed by evidence of the failure in the box received.Corrective measures: actions on product distributed of this reference/batch: based on the conclusion derived from investigation, it is not required to make actions in distributed product.Corrective/preventive actions: according to our internal procedures, there is no need to establish corrective or preventive actions.Nevertheless, this complaint is recorded for trending analysis to assess if actions are needed in the future.
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It was reported an issue with optilene suture packaging.The client reported that in a box labelled as optilene usp 2/0 thread and hr26 needle (model number: c3090042), the suture packages inside are of optilene usp 1 thread and hr48 needle (model number: c3090170).There has been no damage to the patient, as the reference was not the one requested, it has not been used.No further information has been received.
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