As of today, the above referenced laser console has not been returned; therefore, no physical or visual analysis of the laser console could be performed.However, the case comments for this complaint indicate that a lens part was ordered, therefore it is likely that the lens was damaged.Based on the available information, the reported laser not firing at full capacity and blowing debris shields event is confirmed.The damaged lens is most likely the reason that caused the reported difficulty.Therefore, a conclusion code of cause traced to component failure was assigned to this investigation.
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