The instrument experienced error code 3421, wash zone pump fill error, while using alinity i concentrated wash buffer, lot number 55493fn01.The customer was checking the wash zone pump when fluid inside the tubing splashed into the customer¿s left eye.The customer was wearing safety glasses at the time of the incident.The data and information provided by the customer were reviewed and support the complaint issue.A ticket search by lot indicates that the reagent lot performs as expected for this product.A review of the complaint trending report did not identify any trends for the issue for the product.A review of the device history record did not identify any non-conformances or deviations associated with the likely cause lot number and complaint issue.A review of labeling was performed and found to sufficiently address the customer's issue.The safety data sheet for alinity i-series concentrated wash buffer, section 8, exposure control/personal protection outlines the requirements for personal protective equipment to be worn on use of this product, ¿wear safety glasses or other protective eyewear.If splash potential exists, wear full face shield or goggles.¿ based on the investigation, no systemic issue or deficiency was identified for the alinity i processing module serial number (b)(6) or the concentrated wash buffer lot number 55493fn01.
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