Dhr was reviewed, and the pump passed all previous tests.There are no previous complaints on this device.Analysis of the returned device was completed on 3/19/2024: the pump's event log was pulled and reviewed, which highlighted an abrupt power off, as reported by the end user.The code "log_event_on" code was found without an "log_event_off" code before it points to the abrupt power off as it means that the pump had to be powered on without being powered off prior, meaning that it turned off on it's own.In order to further verify the abrupt power off, the pump was tested with the testing protocol for battery and power complaints: the pump was powered on and only the option for "new infusion" was available, which further confirms the abrupt power off.The pump was ran at 1 ml per hour for 1000 vtb over 96 hours, but the pump ended up powering off shortly after being started.A new battery was put into the pump and then a battery reset was done.The infusion was restarted and finished with no abrupt power offs taking place.Reported issue found, device not performing to specification.The root cause is a depleted battery.The corrections made were in sections b5, the problem desscription was updated to reflect the complaint being for abrupt power off, not a flow rate issue.The medical device problem codes in section h6 were also updated for this same reason, the reported problem was for a power off which is not related to the infusion rate.
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