The complaint has been reopened and reviewed according to fda form 483 inspectional observation ems #2, eobs2 from the fda inspection conducted between july 17 to july 21, 2022 at the ems and bonaduz sites.A detailed investigation was performed by an expert from the technical service: since the complaint in question was submitted to hamilton medical ag more than one year ago, no attempts will be performed to obtain additional information.Hamilton fm 653570 rev.02 medical page 3 of 4 investigation report (remediation) confidential complaint nr.(b)(4) no further investigation or correction will be performed except those mentioned above.In future hamilton medical ag will report an event similar to this issue as it will be deemed a reportable event.The allegation in this complaint was confirmed to be a complaint.With this investigation it has been confirmed that the device failed to meet its specifications at the time of the event while the ventilator was serviced.The root cause was determined to be a defective flow sensor which was replaced.There was no patient or user harm reported.
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Completing annual servicing of c6-1926, during carrying out service software.On comp test > pneumatic 1 > insp.Valve (page 2107) when comparing flows to known calibrated tsi flow meter, the flow rates were found to out of the +/- 8% tolerance.(reading lower than expected).
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