Evaluation codes: updated.Device evaluation: one device was received.Per visual inspection, the reservoir cover was cracked, and the drain cap and rubber feet were missing.Functional testing confirmed that the liquid crystal display (lcd) of the main unit was damaged, and the temperature was not displayed.The root cause was damage to the main board.It was unknown what caused it to become damaged.The product's history records were reviewed and there were no non-conformance's nor service-related issues that would have resulted in the reported complaint.The main pc board assembly and water tank cover were replaced.Also, attached the rubber feet and drain cap that fell off.The device passed all functional tests after repair.D4 - unique identifier (udi) #, d4 - serial number.
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