The biomedical engineer (bme) reported that the zm transmitter was showing artifacts on heart rhythms while in patient use.The bme removed and replaced this transmitter being use with the patient.No patient harm was reported.The bme reported that after they replaced this device, he tested the device on their monitor and alone on a simulator.The device would show artifact on the display.The telemetry monitor displays and sends incorrectly nothing to the cns.Bme requested to send the device into nihon kohden for a warranty exchange unit.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The following fields contain no information (ni), as attempts to obtain the information were made, but not provided: a2 - a6.B6 - b7.D10.Attempt # 1: 02/14/2024 emailed the customer via microsoft outlook for all information in the ni list above: reply was received from the biomedical engineer who stated he was unable to document patient information.He did not provide the model number or serial number of the cns in the concomitant medical device in section d10.
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