Based on the log analysis the device was disconnected from mains at 11:50 on the reported date of event, october 4th 2023.At 13:19:28 the next case was started without reconnecting mains supply.At 14:07:48 the medium priority alarm "battery charge low" was issued indicating that the capacity of the battery dropped to 20%.Three minutes later a high priority "battery charge very low" alarm was posted indicating a residual capacity of 10%.Within the same minute the atlan shut down due to depleted batteries.The atlan ifu describes that the operation is maintained for at least 45 minutes when the battery is fully charged.As this criterion was met the complaint initially was assessed as non-reportable.But in-depth investigation revealed that the technical requirements were partially not fulfilled.In case of a high priority alarm the function must be maintained at least 5 minutes.Based on the log records it can be concluded that this criteria was not met in the current case.Therefore, the case is subsequently assessed as reportable.The reported effect has been assessed by risk management with an acceptable residual risk.
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