Due to the automated (manufacturing execution system) mes system there are controls in the manufacturing process to ensure the product met specifications upon release.During visual inspection the stent was found to be stuck in the proximal end of the microcatheter.The stent was released from the proximal end of the microcatheter in analysis and found to be deformed.The stent was found to be broken/fractured.There was tubing of unknown origin wrapped around the middle of the stent which was constricting the stent and preventing it from full deployment even after it had been removed from the microcatheter.The introducer sheath distal tip was found to be damaged.The microcatheter was returned with the device.The stent delivery wire (sdw) was not returned.During functional inspection, a mandrel 0.0158 was advanced through the distal end of the microcatheter.As the mandrel advanced to the proximal end of the microcatheter a blockage was felt.The microcatheter was cut where the blockage was felt during analysis, and the stent was found to be stuck.The reported event is covered in the device directions for use (dfu).As well, the risk of the reported event is documented in the risk documentation and there are current controls to mitigate the risk of the as reported event.The reported event of the stent difficult/unable to advance or pullback through catheter was confirmed during visual inspection.The device failed to meet specifications when received for complaint investigation based on the analyzed anomalies noted to the device.Additional information provided by the customer indicated that the device was prepared as per the dfu.The device was confirmed to be in good condition prior to use on the patient.Continuous flush was set up and maintained throughout the clinical procedure.It was reported that the 'during the preparation, they followed the standard procedure, while advancing the stent to the catheter they felt a resistance and cannot advanced.They removed the device and completed the procedure with another of the same device'.The reported and analyzed event of the stent difficult/unable to advance or pullback through catheter as well as the as analyzed damage of the stent introducer sheath distal tip damage, stent deformed and stent broken/fractured during use will be assigned procedural factors as this complaint appears to be associated with a product that met stryker design and manufacturing specifications and was used in accordance with the dfu, but performance was limited due to procedural factors during use.
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