Model Number 71733-01 |
Device Problem
Application Program Problem (2880)
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Patient Problems
Fatigue (1849); Diabetic Ketoacidosis (2364); Loss of consciousness (2418); Shaking/Tremors (2515)
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Event Date 02/16/2024 |
Event Type
Injury
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Event Description
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An unspecified issue was reported with the adc device in use with iphone 14 with ios operating system version 17.4.The customer was unable to access their freestyle librelink due to a scanning issue.As a result, the customer experienced diabetic ketoacidosis (dka) with symptoms described as shakiness, lethargic, generally unwell, and a loss of consciousness; however, after regaining consciousness the customer was able to self-treat with glucose.In addition, the customer reported to have been hospitalized and was administered intravenous glucose for treatment.There was no report of death or permanent impairment associated with this event.
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Manufacturer Narrative
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Extended investigation is pending at this time.A follow up will be submitted once additional information is obtained.The device manufacturing date does not apply.The date entered in section h4 is the date abbott diabetes care became aware of the event.All pertinent information available to abbott diabetes care has been submitted.
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Manufacturer Narrative
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An extended investigation has been performed on the reported software, per the abbott diabetes care compatibility guide for the freestyle librelink app the reported configuration of ios 17.4 is not compatible with the freestyle librelink app.The latest revision of the compatibility guide is available to the customer on the abbott diabetes care website.As the compatibility guide is provided to the customer and the incompatible configurations were used.Therefore, this complaint is not confirmed to use.All pertinent information available to abbott diabetes care has been submitted.
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Event Description
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An unspecified issue was reported with the adc device in use with iphone 14 with ios operating system version 17.4.The customer was unable to access their freestyle librelink due to a scanning issue.As a result, the customer experienced diabetic ketoacidosis (dka) with symptoms described as shakiness, lethargic, generally unwell, and a loss of consciousness; however, after regaining consciousness the customer was able to self-treat with glucose.In addition, the customer reported to have been hospitalized and was administered intravenous glucose for treatment.There was no report of death or permanent impairment associated with this event.
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Search Alerts/Recalls
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