Dhr was reviewed, and the pump passed all previous tests.There are two previous complaints on this device, see complaint # (b)(4) which this is an extension of, and then see complaint # (b)(4) in qos which evaluates the second reported issue in the same case.This complaint was originally opened in cq as complaint # (b)(4), which was closed under "device not returned".The pump has since been returned and will be evaluated underneath this new complaint that was opened.Refer to the attachment "(b)(4) ~ salesforce - enterprise edition" for all information on the previous complaint.This complaint is being opened to evaluate the reported system error, see complaint # (b)(4) for the reported abrupt power off evaluation.The pump was received on 1/22/2024 and was evaluated on 3/6/2024.This complaint was given the initial complaint code of, "2sys1: system error - alarm during infusion", where there was a system error alarm reported during the infusion.Pump was tested with the following testing protocol for system error according to the nimbus ii series complaint investigation process work instruction with document # (b)(4).See work instruction for detail.The pump failed the testing protocol as upon powering on the pump immediately began to alarm "system error".There was no infusion needed, the pump began to alarm on its own without any buttons pressed.The pump was opened up and evaluated for any loose connections but none could be found.Reported issue of system error was found, device not performing to specification.
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