During processing of this complaint, attempts were made to obtain patient¿s weight.Further information was requested but not received.The event of shocking sensation & heating at ipg site & not connecting was reported to abbott.On (b)(6) 2024, the patient reported that they are already discussing with a physician to either have the system explanted or replaced due to prior issues under per-(b)(4) (shocking and heating at ipg site).The patient met with their physician on (b)(6) 2024.There was a plan to replace the ipg.There was no intervention planned for the leads.The patient was waiting on cardiac clearance and smoking cessation.As of (b)(6) 2024, surgery was still pending scheduling.The rep was informed the record would be closed and reopened as needed.The results of the investigation are inconclusive since the device was not returned for analysis.Based on the information received, the cause of the reported incident could not be conclusively determined.
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