The event occurred in china.It was reported that the rotaflow drive makes abnormal noise and the closing assy was broken before use by the customer.The customer wrapped the closing assy with tape and continued the treatment.No harm to any person has been reported.The affected rotaflow drive (rfd) with s/n (b)(6) was investigated by the getinge field service technician and the reported failures could be confirmed.During the investigation dust inside the rfd was detected which could lead to abnormal noise.The device was cleaned.The most probable root cause for the "abnormal noise" could be determined as dust inside the rotaflow drive.The broken closing assy will be replaced.According to instruction for use heart-lung supportsystem rotaflow system| 4.4 | en | 15.2.2.3 handling the rotaflow system take damaged devices out of service immediately and have them tested by the authorized service personnel.Changes or modifications made by the operator are not permitted.The customer was made ware by getinge ssu about this risk.The most probable root cause for the "broken closing assy" could be determined as excessive force by the customer.Based on the investigation results the reported failures "rfd loud noise and closing assy broken" could be confirmed.The review of the non-conformities was performed on 2024-03-12 and during the period of 2020-02-06 to 2024-03-11 does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences are unlikely.The rotaflow drive s/n (b)(6) was produced in 2020-02-06.In order to avoid reoccurrence of the reported failures "rfd loud noise and closing assy broken", the customer will be informed by the getinge sales and service unit (ssu) to follow the chapter in the instruction for use heart-lung support system rotaflow system| 4.4 | en | 15.2.2.2 position of use and operation, and positioning: all connected parts, devices and modules must be firmly and correctly connected.Check mechanical stability.2.2.3 handling the rotaflow system: take damaged devices out of service immediately and have them tested by the authorized service personnel.Changes or modifications made by the operator are not permitted.9.1 cleaning always clean after each use.Clean the rotaflow system regularly the customer will be informed about the results by the getinge sales and service unit.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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