Medwatch fields d.Device identification, g1 and g4 pma / 510k (premarket numbers) were updated.The field service engineer (fse) inspected the analyzer and could not determine the cause of the event.He replaced the sipper and vacuum nozzles.He performed ion-selective electrode checks with no errors the investigation reviewed the last calibration performed on 21-feb-2024 (date of event); no alarms were noted.Calibration alarms were noted in calibrations before the event.The investigation reviewed the qc recovery; the qc recovery was within -2 standard deviations and acceptable.There was no indication of a performance issue with the reagent.The investigation reviewed the alarm trace; sample (short, foam and clot), qc, volume decrease, abnormal liquid level, and incomplete calibration alarms were noted.After service, no further issues were reported by the customer.The cause of the event could not be determined.
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