Manufacturer's investigation conclusion: the reported event of low flow alarms was confirmed based on the information contained in the log files.The event log file retrieved from the returned system controller (b)(6) contained data recorded on (b)(6) 2023 from 12:02 to 21:12 when the system controller was disconnected from the pump.The recorded data revealed normal system operation at the set speed of 5500 rpm with calculated average flow between 3.9-4.6 lpm, calculated pi average between 4.4-8.6, and motor power between 3.8-4.1w when on (b)(6) 2023, at 20:05 the flow suddenly decreased to 1.8 lpm and then to 0 lpm.The decrease in flow showed a corresponding decrease in pump power.The system controller activated a low flow alarm.The speed was adjusted few times, from 5500 rpm to 3000 rpm, from 3000 rpm to 5700 rpm, from 5700 rpm to 4000 rpm and from 4000 rpm to 5700 rpm; however, the low flow alarm associated with 0 lpm flow remained active until the pump was disconnected.The periodic log file contained events recorded from (b)(6) 2023 to (b)(6) 2023.The data captured in the last two recorded entries revealed that the flow recorded at 19:55 on (b)(6) 2023 was 3.9 lpm and the flow captured at 20:55 (last entry) was 0 lpm.The returned system controller, serial number (b)(6) was functionally tested and was found to function as intended.The investigation did not identify a correlation between the low flow events captured in the logfile and the returned system controller.Heartmate 3 patient handbook, rev d, under section 5 ¿alarms and troubleshooting¿ and heartmate 3 instructions for use, rev c, under section 7 ¿alarms and troubleshooting¿ explain all alarms and the proper actions to take if the alarms cannot be resolved.Heartmate 3 left ventricular assist system (lvas) instructions for use (ifu), rev.C, section 4 entitled ¿system monitor¿ explains that the low flow hazard alarm is triggered when pump flow is less than 2.5 lpm, the pump has stopped, the pump is not operating properly, or the driveline is disconnected from the system controller.Changes in patient conditions can result in low flow, such as hypertension.Heartmate 3 patient handbook, rev d, cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.The device history records were reviewed and the records revealed the controller was manufactured in accordance with mfg and qa specifications.No further information was provided.The manufacturer is closing the file on this event.
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