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Catalog Number D4240 |
Device Problem
Overheating of Device (1437)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Manufacturer Narrative
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The reported device is being returned to conmed for evaluation.A supplemental and final report will be filed following the completion of the device evaluation and complaint investigation.We will continue to monitor for trends through the complaint system to assure patient safety.
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Event Description
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The customer reported that the device, d4240, ergo 2-button shaver handpiece, had been used in an unknown procedure on an unknown date when it was reported, ¿gets hot, no patient injury.¿ there was no report of injury, medical intervention, or hospitalization for the patient.This report is being raised due to the reported malfunction with potential for injury upon reoccurrence.
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Event Description
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The customer reported that the device, d4240, ergo 2-button shaver handpiece, had been used in an unknown procedure on an unknown date when it was reported, ¿gets hot, no patient injury.¿.There was no report of injury, medical intervention, or hospitalization for the patient.This report is being raised due to the reported malfunction with potential for injury upon reoccurrence.
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Manufacturer Narrative
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Evaluation found no issues with the device and the pm was not overdue.Parts were replaced and the pm performed; the device was final tested and met all specifications.A device history record review was not conducted as the device has been in the field more than 12 months.The service history was reviewed and found similar repairs to this complaint.A two-year review of complaint history revealed there has been a total of 13 complaints, regarding 13 devices, for this device family and failure mode.During this same time frame 2,993 devices have been manufactured and shipped worldwide.Should all the complaint devices have been found confirmed for this reported failure, the rate of failure would be 0.004.Per the instructions for use, the user is advised the following: perform the required preoperative functional tests for the equipment and accessories prior to each use.The ifu also advises the user to continually check handpiece for overheating.If overheating is sensed, immediately discontinue use and return equipment for service.Overheating of the blade or bur may cause damage to the blade or bur and may cause burns or thermal necrosis.We will continue to monitor for trends through the complaint system to assure patient safety.
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Search Alerts/Recalls
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