B3: date of event is unknown, no information has been provided to date.Device evaluation: one device was returned for investigation.Visual inspection noted the device was received dirty, stained water tank, faded line card, pole clamp is loose, and the float switch is not alarming.The device has outdated printed circuit board (pcb), power switch, and quick connect.Functional testing confirmed the complaint.The pump was not working.Root cause was attributed to a faulty pump.The service history review identified there was no indication that the complaint was related to a service of the device within the review period.No action taken due to the condition of the device.It is deemed beyond economical repair and will be scrapped.
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