Spontaneous.Pt reports they are currently having trouble changing their tubing.Pt is due to change their cassette but is unable to remove themself from the tubing.Pt reports they are unable to twist the end of the tubing to line up with the arrow on the catheter.Pt has a neighbor over trying to help and states they have tried using pliers without success.Rph contacted cnss who suggested pt try applying a warm compress to the site for about 10 minutes but if that doesn't work, then pt will have to start a new sq site.Pt states they do not know how to do that and does not want to, since they had lots of pain when their current site was started.Rph advised pt was to call pharmacy again if they still cannot remove they tubing and cnss and rph will walk them through starting a new sq site.No interruption in therapy or adverse event reported due to the defective tubing, which is available for return.Defective tubing lot number and expiration date is unknown.No further info, details or dates available.Sq (subcutaneous) remunity pharmacy fill pt (patient).Pt started using remunity device (b)(6) 2024.Reported to (b)(6) by: patient/caregiver.
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