While speaking with the olympus technical assistance center (tac), the technician confirmed, the problem.The customer was instructed on how to correctly connect the tubes.Therefore, the problem was solved.
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This report is being supplemented to provide additional information, based on the legal manufacturer's final investigation.Corr a review of the device history record found no deviations, that could have caused or contributed to the reported issue.The device was not returned to olympus for inspection.However, there was no error with the equipment.The customer was not correctly connecting tubes.Based on the results of the investigation, a definitive root cause could not be determined.However, it is likely, that leak test air tube was not connected correctly, during reprocessing occurred, due to the user did not read the instructions for use carefully.The event can be prevented, by following the instructions for use, which state: chapter 6: reprocessing operations: 6.6: loading of endoscopes and accessories: attaching the connecting tubes to first endoscope, connection guide of first endoscope, when connection guide setting is activated, connection guide screen is displayed, after inputting scope id with rfid.Connection guide screen provides the information about the type of connecting tubes required for the endoscope.And the location of connectors that these connecting tubes are connected.The below figure is example case.If endoscope with two instrument channel ports is set, it is required, to connect b2.Refer to the connection guide information and ¿list of compatible endoscopes/connecting tubes ¿.Olympus will continue to monitor field performance for this device.
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