An intuitive surgical, inc.(isi) field service engineer (fse) was dispatched to the customer site to further investigate the reported event.Based on the field evaluation, this reported event was confirmed.The isi fse confirmed the error 23094 and replaced the erbe generator to resolve the error.The system was tested and verified as ready for use.Isi has not received the da vinci product with an alleged issue to perform failure analysis.A follow-up mdr will be submitted if the product is returned and evaluated and/or if additional information is received.
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It was reported that during a da vinci-assisted nephrectomy surgical procedure, a nurse called to report that they had persistent c-34 error on the erbe generator.The intuitive surgical, inc.(isi) technical support engineer (tse) checked logs and confirmed the error.The isi tse recommended making sure erbe was plugged in a well-grounded and isolated power outlet (not in the same circuit as the vision side cart (vsc)) and the nurse confirmed this.The isi tse suggested restarting the erbe, but the issue persisted.After the restart, the c-00 was also presented when activating.The site proceeded with an external generator.The site was completing the procedure as planned with no reported injury.
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