The manufacturer received information alleging customer tried to plug the unit in and device got warm to the touch and smoke started to come out of the sd card reader.The customer also alleges that the device is not powering on and has an odor.The device was returned to the manufacturer's quality product investigation laboratory (pil) for evaluation.During the evaluation of the device pil observed an unknown dust contaminant on the water tank lid and tank seal.Dark hair-like particles were observed on the tank seal.The water tank pan was observed to have corrosion to it.An unknown dust contaminant was observed on the ui panel, as well as brown burn-like contaminant.An unknown dust contaminant was observed on the top enclosure and center enclosure.Evidence of liquid ingress was observed to the iso port.The iso was also observed to have burn marks on it, possibly from the pca.The pca was observed to have burning of the q3, as well as corrosion to other areas of it.The issue of liquid ingress to the pca has been previously investigated as documented in capa 3376332.An unknown dust contaminant was observed inside the inlet of the blower box, on the inlet/outlet seal, on the blower, blower seal, blower box, heater plate, and bottom enclosure.Evidence of liquid ingress was observed to the heater plate and bottom enclosure.Pil was able to confirm a burning smell coming from the device.
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