Upon review of the reported event it was noted that the incorrect pump serial number was given by the end user, and the pump mentioned in the initial filing is not accurate.The brand name and common device names, as well as the model, catalog, serial, udi and lot numbers in section d were all corrected to reflect that the pump involved's exact information was not known.The initial serial number reported by the end user, and included in the initial filing, was found to never have been shipped out by the manufacturer and was never used.It was also noted that the initial complaint code given to the complaint was incorrect.Once the correct code was put in the complaint it was noted that the complaint was not reportable based on the end user's report.A capa has been opened in order to fully diagnose and address the root cause of the reported event.[reference complaint # (b)(4).
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