During the interview, the customer stated that the side rail was not in the up position at the time when the event occurred.The caregivers used only the patient's right and left head end side rails.The caregivers noticed the patient was sliding off the bed in place where the foot end side rail was not raised and assisted the patient to the fall pads.The patient involved in the event was at "fall" risk.The review of post-market surveillance data and the investigation carried out at the manufacturer site revealed that the main factor that could lead to the side rail damage might be related to an excessive force applied to the side rail.This is in line with the side rail condition and the information concerning the circumstances of the event.The side rail was mechanically damaged by the patient slipping out of the bed who allegedly pulling and kicking the side rail before the event.Based on the analysis of the complaints concerning side rail detachment, the external excessive force must first compromise the integrity of the safety side prior to breaking it.The side rail was damaged and from that perspective, the citadel plus bed did not meet the performance specification.The device was in use when the event occurred.Although no injury occurred, we report this incident due to the patient¿s fall from the arjo bed frame.
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