Jada system 'did not work' [device ineffective].Jada system did not work/failure to obtain a proper suction and seal/ it was more about product troubleshooting and education needs [wrong technique in device usage process].The suspicion was provider placement error and failure to obtain a proper suction and seal [device placement issue].The suspicion was provider placement error and failure to obtain a proper suction and seal [device malfunction].No additional ae, no pqc reported [no adverse event].Case narrative: this spontaneous report originating from united states was received from a other health professional (nurse) via clinical sales educator (cas) referring to multiple female patients of unknown age.The patient's concurrent conditions, concomitant medications, past drugs/allergies and medical history were not reported.This report concerns multiple patients with multiple devices.On unknown date, the patients were placed with vacuum-induced hemorrhage control system (jada system) (lot # and expiration date were not reported) via vaginal route for postpartum hemorrhage.On an unknown date, a healthcare organization had a committee meeting to review severe postpartum hemorrhage cases which included seven hospitals.During the meeting it was reported a vacuum-induced hemorrhage control system (jada system) did not work (device ineffective).The clinical sales educator (cse) stated the suspicion was provider placement error (device placement issue) and failure to obtain a proper suction and seal (device malfunction).They did not believe it was a result of product failure.It was more about product troubleshooting and education needs (wrong technique in device usage process).The clinical sales educator (cse) did not have the provider's information or the location where this incident occurred, as the reporter did not want to disclose this information.No additional adverse event (ae) (no adverse event), no product quality complaint (pqc) reported.Upon internal review, event device ineffective was determined to be medically significant.When the lot number is unknown, a technical investigation of the specific manufacturing process which includes review of records associated with a known lot number cannot be performed.Medical device reporting criteria: serious injury.
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