Device issue cannot be confirmed because sample was not returned.As no batch was known for this case, no review of documents could be performed and no trend regarding closed complaints for the affected product.As no sample or photo was provided to the cmo of syringe for analysis, the cmo cannot delve deeper into the investigation.However the cmo performed a trend analysis for the same.A 24 months complaint trackwise system history search has been performed on same catalogue number and 01 (one) similar complaint for (leakage) for the affected sku (b)(4) in dec 2022 was reported.However, complaints were not confirmed.A 24 months complaint trackwise system history search has been performed on same reported condition (leakage), there are 02 (two) complaints for leakage complaint for other hypoint sku 300255 (b)(4) in (b)(6) 2022 and (b)(4).Both in (b)(6) 2022 reported.However, complaints were not confirmed.
|