Model Number M3002A |
Device Problem
No Audible Alarm (1019)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/13/2024 |
Event Type
malfunction
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Event Description
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The customer reported that there was a technical alarm message and no more sound on the x2 connected to a monitor.It is unknown if the device was in use at time of event, and there was no adverse event reported.The problem was isolated at the level of the x2; the welding of the loudspeaker is detached.A replacement speaker was ordered.
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Manufacturer Narrative
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Philips is in the process of obtaining additional information concerning this event and the complaint is still under investigation.A final report will be submitted once the investigation is complete.Corrected data: e1: reporter institution phone number (b)(6).E1: reporter phone number (b)(6).
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Manufacturer Narrative
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Philips received a complaint on the intellivue multi measurement server x2 indicating that there was a loudspeaker fault inop and no more sound.A remote service engineer (rse) spoke to the customer and determined that the speaker required replacement.Based on the information available and the testing conducted, the cause of the reported problem was the speaker.The reported problem was confirmed.The customer was provided a replacement speaker to resolve the issue.
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Search Alerts/Recalls
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