B3.Date of event: unknown.No information has been provided to date.E1.The customer's address is unknown.(b)(6) has been used as a placeholder based on the reported phone area code.Investigation summary: the affected device was received for evaluation.The water tank cover was cracked, the reservoir was worn out, the enclosure was cracked at the quick connect, and the quick connect, pcb, and power switch were outdated.After visual inspection, the reservoir was filled with water, the temp check e5581 was attached, the line cord was plugged in, and the power turned on for functional testing.The customer's indicated failure was confirmed as leakage occurred.The cracked enclosure and water tank cover were the root cause.No action was taken due to the condition and age of the device.It was deemed beyond economical repair and will be scrapped.The service history review identified there was no indication that the complaint was related to a service of the device within the review period.
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