The biomedical engineer (bme) reported that the ay input units were having nibp issues.When they tested it on themselves, it was giving incorrect readings and that they were getting different readings compared to other ay units they tested.There was no error message.When they had the nurses test it out, it was not giving any readings at all.The ay input unit is part of bedside monitor system, but it is unknown which bedside monitor monitor they are using the unit with.Only the ay unit was sent if for repair.Not in patient use.
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The biomedical engineer (bme) reported that the ay input units were having nibp issues.When they tested it on themselves, it was giving incorrect readings and that they were getting different readings compared to other ay units they tested.There was no error message.When they had the nurses test it out, it was not giving any readings at all.The ay input unit is part of bedside monitor system, but it is unknown which bedside monitor monitor they are using the unit with.Only the ay unit was sent if for repair.Not in patient use.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.Attempt #1: 03/01/2024 emailed customer via microsoft outlook for all items under the no information section.No reply was received.Attempt #2: 03/06/2024 emailed customer via microsoft outlook for all items under the no information section.The customer responded back with complaint details, but they did not provide the additional device information as requested.Additional device information: d10 concomitant medical device: ay input unit, model: ay-653p; sn:(b)(6); device manufacturer date: 01/21/2011; unique identifier (udi) #: (b)(4); returned to nihon kohden: 03/19/2024.
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