The circumstances in which the power cable was damaged are unknown.However, we were informed that the cable was not positioned in the mattress cable management system.According to the auto logic instruction for use (630933en_04), it is recommended to ¿make sure that the mains power cable is clear of moving bed mechanisms or other possible entrapment areas.The mains power cable of this pump is designed to allow movement of the bed, and should be fitted into the cable management flaps along the sides of the mattress¿.The customer staff was aware of the damaged power cable and remove the device from use.The pump was repaired by the power cable replacement.No more faults were found.Sum up, the complaint was decided to be reportable due to the burning marks on the cut plug of the pump.The power cord was damaged most likely by the bed¿s moving parts because the cable management flaps were not used.The damage of the power cable was a contributing factor to the appearance of burning marks.The power cord was found to be damaged and from that perspective, the device did not meet performance specifications.The device played a role during this event as it was used by the patient.No injury or other medical consequences were reported.The complaint was assessed as reportable due to the burning marks on the damaged power cord.
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