The product investigation was completed.Device evaluation details: the device was returned to biosense webster (bwi) for evaluation.A visual inspection and temperature and impedance test of the returned device were performed following with bwi procedures.Visual analysis revealed a hole in the surface of the pebax.The temperature and impedance test was performed, and no temperature was displayed due to an open circuit on the tip area.A manufacturing record evaluation was performed for the finished device 31185667l number, and no internal actions related to the reported complaint condition were identified.The customer complaint was confirmed.The potential cause of the damage on the pebax could be related to the usage of the device during procedure; however, this cannot be conclusively determined.The instructions for use contain the following warning stated in the carto 3 system manual: if the radiofrequency (rf) generator does not display temperature, verify that the appropriate cable is plugged into the rf generator.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)4).
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