During preventative maintenance (pm) performed on (b)(6)2024 the autopulse platform ((b)(6) failed the load cell characterization test.The damaged front enclosure and failed load cell were likely attributed to mishandling such as a drop.The load cell was replaced to remedy the fault.Upon visual inspection, noticed a cracked front enclosure.The probable root cause for the observed physical damage could be due to user mishandling such as a drop.The front enclosure was replaced to address the observed physical damage.As part of routine service during testing, the platform was examined, and the encoder drive shaft does not rotate smoothly and exhibits binding and resistance due to a sticky clutch plate.The sticky clutch plate was deburred to address the issue.The autopulse platform passed the initial functional testing without any fault or error.Upon further testing, the autopulse platform failed the load cell characterization test as load cell module 1 was exceeding normal parameters.The failed load cell module 1 was replaced to address the observed failure.The autopulse platform was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries for 15 minutes without any fault or error.Waiting for customer approval for service.Historical complaints were reviewed for service information related to the reported complaint, and there was no similar complaint reported for the autopulse platform with (b)(6).
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