The product investigation was completed.Device evaluation details: the device was returned to biosense webster (bwi) for evaluation.A visual inspection and functional tests of the returned device were following bwi procedures.Visual analysis revealed a damage/separation at the tip/shaft transition with exposed components.During the analysis adhesive was observed on the transition area, due this condition, the issue could be related to excessive force during manipulation of the device; however, this cannot be conclusively determined.The device was connected to the carto 3 system; however, error 105 was displayed on the screen due to an open circuit on the tip area.All units are inspected prior to leaving the facility as there are functional tests and inspections at control points based on the manufacturing process to avoid this type of damage from leaving the facility.A manufacturing record evaluation was performed for the finished device 31187972l number, and no internal actions related to the reported complaint condition were identified.The error 105 could be related to the issues reported therefore, the customer complaint was confirmed.The instructions for use contain (ifu) the following recommendations: the magnetic sensor of the catheter is disconnected.If the problem persists, replace the catheter cable or the catheter.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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