The product investigation was completed.Device evaluation details: the qdot micro device was returned to biosense webster (bwi) for evaluation.A visual inspection and screening test of the returned device were performed following bwi procedures.Visual analysis was performed, and reddish material was observed inside the pebax; evidence of separation between the sleeve and the electrode was observed.The device was connected to carto 3 system, and the device was visualized and recognized correctly; however, high force appeared due to an internal printed circuit board (pcb) issue.A manufacturing record evaluation was performed for the finished device 31172448l number, and no internal action was found during the review.The reddish material inside the pebax could be related to the force issue reported by the customer; therefore, the customer complaint was confirmed.The potential cause of the damage on the pebax could be related to the usage of the device during procedure; however, this cannot be conclusively determined.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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