Customer reported a serious pressure injury to a patient who was on velaris mattress.The report indicates that patient was admitted to facility on (b)(6) and the same day the unstageable pressure injury on the patient's sacrum was noted.Patient¿s pressure injury deteriorated on (b)(6).Patient had multiple comorbidities and braden score was 11.The facility is reporting that they mattresses have a dip and/or the sensation is that they may be too hard.These are mattresses built of foam, which responds to the patient¿s weight and patient¿s are supported on this foam.The investigation into the alleged dip in the center of the mattress is ongoing.This report is fulfilled taking a conservative approach, following the serious injury reported.
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