A united states (us) customer contacted a siemens customer care center (ccc) and reported that after opening and/or shutting drawer 2 on an atellica sample handler prime, the wire underneath was trapped and sparking.The customer removed all quality control materials and performed controlled shut down of the sample handler primary (sp) and sample handler additional (sa).A siemens customer service engineer (cse) was dispatched to the customer¿s site.During the visit, the cse inspected the instrument and noted that the harness was cut by drawer sliding in and out.The cse removed power to the gantry, from the control storage area and gripper amplifier, replaced the primary control assembly (pca) drawer vision system (dvs) photo interrupter board and restored power, ran dvs drawer alignment and drawer griper to drawer alignment and replaced damaged harness.Siemens evaluated the event and concluded that the event was resolved by the replacement of the damaged harness.The instrument is performing according to specifications.No further evaluation of the device is required.
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