A high readings issue was reported with the abbott diabetes care (adc) device.A customer reported that after applying a new adc device on (b)(6) 2024, several high scans results were obtained and they are as followed; at 1:18 scan of 212mg/dl, at 4:35 scan of 172 mg/dl, and at 12:45 scan of 154 mg/dl was received which was compared to a 118 mg/dl obtained from an unspecified device.The customer reported self-treating with "snack".At 20:15, a scan of 269 mg/dl and at 22:35, a scan of 281 mg/dl were received on the adc device.Based on the scan results, the customer self-treated with insulin "5.0 points per units" (type unknown).The following day, the customer consequently experienced symptoms described as "feeling crashing and felt really bad".The customer spouse provided food for treatment however, the customer "felt bad" and the emergency services were called.The police arrived and a blood glucose result of 24 mg/dl was obtained on an unspecified device and the customer was provided "soda" for treatment.The customer was taken to the hospital were a blood glucose test of 81 mg/dl was obtained and was provided electrolytes for treatment.Post-treatment, it was further that sensor scan of 117 mg/dl was obtained compared to readings of 121 mg/dl and 313 mg/dl reported receiving from an unspecified device.The customer was able to self-treat with 23 units of insulin (type unknown).At 02:30 on (b)(6) 2024, sensor scan of 288 mg/dl was received, at 05:00, sensor scan of 230 was received, and at 07:05, sensor scan of 165 mg/dl was received.The customer able to self-treat with "half dose" of insulin.No further information was reported.The customer was capable of self-treating after receiving third party treatment.There was no report of death or permanent impairment associated with this event.
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