The device was not returned and the serial number is unknown; therefore, a device analysis could not be completed.Three attempts were performed to obtain additional information, but no response was received from the customer.Based on the results of the investigation, a definitive root cause cannot be identified.This issue is addressed in the instructions for use (ifu): the user can prevent the suggested event by reprocessing the device in accordance with the reprocessing manual 'chapter 5 reprocessing the endoscope'.Should additional relevant information become available, a supplemental report will be submitted.Olympus will continue to monitor the field performance of this device.This report is related to mfr 08210 (1/2).
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