Catalog Number 10697306 |
Device Problem
Low Test Results (2458)
|
Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
|
Event Date 04/13/2024 |
Event Type
malfunction
|
Manufacturer Narrative
|
A field service engineer performed a check on the analyzer and found the system to be operational.The customer provided instrument log files to be investigated.A preliminary review showed a sodium interferent was detected on the day of the discrepant result.Investigation is currently ongoing to determine if this was the cause of the event.Cause of event is unknown.
|
|
Event Description
|
Customer alleges discrepant sodium (na+) results when compared to retesting of a different sample on their laboratory analyzer.There was no report of injury due to this event.
|
|
Manufacturer Narrative
|
Siemens completed the investigation.An examination of the sodium sensor calibration trace log, system events log, and automatic quality control results from the customer instrument shows that the sodium sensor was experiencing a period of instability during time of analysis of the escalated samples.The events log shows ¿sodium sensor interferent detected¿ events occurred frequently throughout measurement cartridge use life this is indicative of sensor instability resulting from exposure to a sodium sensor interferent such as quaternary ammonium compounds (qac).Customer bulletins and the rapidpoint 500 operator¿s guide recommends not to use any skin disinfecting products and/or exterior disinfectants that contain qac as they are known interferents to the rp500/500e na+ sensor by potentially impacting the sensor and its¿ performance and should be avoided.The source containing qac should be identified and eliminated.The root cause was due to user error.
|
|
Search Alerts/Recalls
|