Method: device not returned; results: the device identity is unknown and no additional information could be obtained.Without the lot #, cat #, and the actual device, further investigation and inspection cannot be performed.As a result, the root cause of the event cannot be determined conclusively.Conclusion: the customer reported event of a xia 3 device squeaking was confirmed via the correspondence with the sales rep.However, no device has been returned for evaluation.The event resulted in no harm to the patient.
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