Visual inspection of the returned noted that the glass reservoir is filled with dried cement.The hydraulic pump was able to be connected to the reservoir with no issues.A review of the device history record for the confidence kit found no discrepancies during the manufacturing of the product.No issues were identified during the manufacturing and release of this product that could have been contributed to the problem reported by the customer.The product was released accompanying all quality requirements.A 12 month complaint trend analysis was performed on the confidence spinal cmt sys, 11c on the confidence family, as this failure mode could present itself across any device.There was no harm to the patient reported in this complaint but potential harm may exist if the fault were to recur.Review of complaints found no significant trends.The root cause for the pump not being able to connect to the reservoir cannot be determined because the issue could not be confirmed.No corrective action/preventive action is required as there has been no issue identified in the manufacturing or release of this device, and there have been no systematic trends.Therefore, this complaint will be closed with no further action required.
|