Based on the available info, this event is deemed a serious injury.It is reported that end-user saw health care provider in the summer who prescribed (b)(4) powder for treatment, but declined to provide additional details.It is reported that skin care includes the use of (b)(4) body wash; (b)(4) powder intermittently.It is also reported that end-user cuts the opening in barrier larger than stoma opening.The use of non-residue soap and sealing powder in with (b)(4) skin protectant was discussed with end-user.Lastly, end-user was advised to re-size barrier and to try a wafer with moldable convexity (the (b)(4) moldable convex skin barrier with mold-to-fit opening and white tape collar (overall dimension 4.5" x 4.5"); samples of wafer were sent to end-user.No additional pt/event details have been provided to date.A return sample for evaluation is not expected.Should additional information become available, a follow-up report will be submitted.
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The product associated with batch 3b02875 was made according to specification.After detailed batch review, no discrepancies (includes non-conformances/deviations) were found.This complaint is not associated with a product malfunction.The complaint/incidence data-post market data analysis (trend analysis), clinical review, root cause analysis and risk assessment indicate a consistent rate of complaints as a result of skin complications which are caused by a variety of external factors not related to the design, materials, and/or processes of the product.No further actions are required, and this complaint will be closed.Product monitoring reviews will monitor for product trends if this issue were to reoccur.No additional patient/event details have been provided to date.Should additional information become available a follow-up report will be submitted.(b)(4).
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