A steris service technician arrived at the facility, inspected the washer and found the gasket holder was not properly attached to the door causing the water leak.The technician reattached the door seals, completed a test cycle and confirmed the unit was operating to specification.The gasket holder damage was caused by improper loading of the cart into the washer.While onsite, the technician instructed the facility on the proper way of loading carts into the washer.The unit was installed in 1999 and has not been under a steris service contract since 2007.
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