(b)(4).Method: the complaint device was not returned to fisher & paykel healthcare in (b)(6.Therefore, our investigation is based on the information provided by the hospital, previous investigations of similar complaints and our knowledge of the product.A lot check could not be peformed as a lot number was not provided.Without the return of the complaint device we are unable to determine what may have caused the problem experienced by the customer.However, it is possible that the observed condensate was influenced by environmental conditions, such as the ambient temperature.Condensate in the humidification system, although not preferred, is an expected side effect of heated pass-over humidification systems in many conditions, and may vary between light misting to water droplets that form on the wall of cool breathing circuit tubing.The amount of condensate in the optiflow system is influenced by a number of multiple set up and environmental factors.If the complaint breathing circuit had been returned to fisher & paykel healthcare, the resistance of the heater wire would have been measured and the breathing circuit would have been connected to an opt312 optiflow junior interface and performance tested.Also, the circuit would have been visually inspected for the reported fault of the inner tubing becoming separated from the outer tubing near the chamber end.The user instructions supplied with the rt330 infant optiflow circuit state the following: - "patient monitoring is recommended." - "do not cover the circuit with material such as blankets, towels or bed linen." - "do not stretch or milk the tubing." device not returned to manufacturer.
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