Customer reported to horiba medical (horiba) that the waste container of their abx pentra 400 ise clinical chemistry analyzer (p400) was overflowing without alarming on the p400.The customer noticed the overflow when the waste container box was wet.The waste did not run on the floor.The janitorial staff decontaminated the area as a precautionary measure.The customer did not come in contact with the waste material and was wearing the proper protective equipment.No one was injured or splashed as a result of the leak.No erroneous results were generated in connection with this incident.The customer requested service.A horiba medical field service representative (fsr) was dispatched to determine if the instrument was malfunctioning.The fsr found that the connection for the waste coaxial cable was broken.The fsr repaired the connection for the waste coaxial cable assembly and verified that all instrument settings were correct and that the analyzer was functioning.Failure mode was attributed to the broken/poor cable (level sensor) connection.There was no biohazard exposure to mucous membranes or open wounds.No erroneous results were generated as a result of this event.Per labeling, horiba medical urges operators to wear suitable protective laboratory attire when operating or maintaining abx pentra 400 clinical chemistry analyzers.
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