One confidence kit, no needles was returned for evaluation.Only the pump was returned.There is nothing visually wrong with the pump, and no testing was done on it because the complaint is complaining about the cement solidifying too quickly.A review of the device history record for the confidence kit, no needles found no discrepancies during the manufacturing of the product.No issues were identified during the manufacturing and release of this product that could have been contributed to the problem reported by the customer.The product was released accompanying all quality requirements.A 12 month complaint trend analysis for the confidence cement setting too quickly was conducted on the entire confidence family, as this failure mode can present itself across the entire family.Is this complaint, there was no harm to the patient however the potential for harm exists if this fault were to recur.Review of complaints found no significant trends.The root cause for the cement setting too quickly cannot be positively identified.However, the cement may have set too quickly due to the environment where it was stored or during the surgery.No corrective action/preventive action is required as there has been no issue identified in the manufacturing or release of this device, and there have been no systematic trends.Therefore, this complaint will be closed with no further action required.
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