The customer stated her breast pump suction was too high, which made her nipples red and soar, and caused an infection.At the time of the call, there was no indication that the infection progressed into mastitis.During the clinical assessment on (b)(6) 2014, the customer stated her obgyn diagnosed her with mastitis and was treated with antibiotics.
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A replacement breast pump was sent to the customer and requested the defective breast pump be returned for eval.The defective breast pump was received at medela on (b)(4) 2014.Though the product has been received, it has not yet been tested/analyzed by quality engineering.Therefore, no conclusions can be made as to the cause of the event.A medela clinician spoke to the customer on (b)(4) 2014, at which time the customer states her baby is still in nicu.Her obgyn diagnosed her with a mastitis infection and was prescribed antibiotics.She states her mastitis infection is resolved.She feels her hospital grade breast pump is more effective than her pump in style breast pump she uses at home.The customer states her milk supply is still low from her mastitis infection.The clinician informed her that the use of a symphony pump is most effective for increasing supply.Without report of continued symptoms, this issue is resolved with no permanent adverse effects to the customer.No further f/u is necessary."mastitis is usually a benign, self-limiting infection with few consequences for suckling infant.The risk of mastitis is higher among women who have breastfed previously, especially those with a history or mastitis." ["breastfeeding and human lactation" (riordan and wambach, 4th edition,page 294)].It cannot be definitively concluded that the pump caused or contributed to the customer's mastitis.Reported issues of mastitis are under investigation in (b)(4).
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