It was alleged that upon descending a flight of stairs with a patient that the tracks had collapsed in the middle of the stairs after successfully descending one flight of stairs.The user at the foot end received a back injury that did not require medical intervention.The patient and the head end user did not receive injuries from the event and the procedure was completed successfully.The field technician reported that they were unable to duplicate the alleged event and did not find any defects on the device.It was further reported by the field technician that the customer said the user had pulled the wrong release lever attempting to engage the tracks in between flights of stairs.No patient was affected and no adverse consequence or clinically relevant delay in treatment was reported.
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