Patient specifics with regard to gender, age, and weight were not provided.The crowns were seated for three (3) days before the patient had to return to the office five (5) times for different crowns debonding.The crowns were cleaned out and re-cemented each time.The doctor reported that he had not used a bonding agent during cementation, which is required as per the nx3 directions for use.The patient returned to the office and the crown was cleaned out and re-cemented using nx3 dual cure clear as per the directions for use.To date, the patient is doing fine.The product involved in the alleged incident was not returned; therefore, a physical evaluation was performed on a retained sample, yielding results within specifications.In addition, no similar complaints were received with regard to this lot.
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