Upon completion of the investigation it was noted that the operators were made aware of the complaint and retrained to (b)(4).A previous complaint with the same description was created per (b)(4).Nine products were returned (for (b)(4)).The product code is 20-1038.The lot codes provided were 363631, 338524, and 379505.The production records for these lots were reviewed and no non-conformances were found.Internal operations were reviewed for the assembling of disposable scalp clip appliers.The use of an oil lubricant is permitted.For lot code 363631, a yellow spot was seen on the tyvek lid and on the tip of the clip applier.Manual operation includes placing three drops of oil in the indicated area.The root cause can most likely be attributed to human error as the lubrication process is a manual operation.Upon disassembling one of the returned products, a trail of oil was found along the entire length of the device, originating from the clip sleeve.An excessive amount of oil was added to the product and ultimately contributed to the runoff of oil.Any additional complaints will be monitored.No further actions are required.At the present time, this complaint is considered closed.
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